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Product Complaints Forum 2019

Mon, March 25 - Tue, March 26, 2019 Philadelphia, Pennsylvania
The Inn at Penn, a Hilton Hotel 3600 Sansom St Philadelphia, Pennsylvania 19104 United States +1 215-222-0200

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About Product Complaints Forum 2019

PRODUCT COMPLAINTS FORUM, PHILADELPHIA, MARCH 25-26, 2019

With pharmaceutical and medical device companies receiving thousands and thousands of product complaints and potential recalls each year, it’s essential that they follow FDA requirements. By having an effective complaint management system, life science organizations have a better chance to ward off inspections by using the appropriate guidelines and regulations. Monitoring complaint trends over time and having a complaint program improves the customer’s experience with your products.

The 3rd Product Complaints Forum will expand on last year’s conference by providing current trends, best practices, and strategies to reduce product complaints and avoid inspections. Come network and learn from over 65 industry experts and choose between two tracks on Day Two that explore specific industry challenges for the pharmaceutical and medical device industries.

Top Five Reasons to Attend

  • Understand how to properly prepare for an FDA inspection
  • Discuss and differentiate best practices in both medical device and pharmaceutical complaints
  • Navigate the intricacies of the product complaint and recall the regulatory landscape
  • Improve your complaint and recall management to ensure safety in your products
  • Review Combination Products, the impact of FDA rulings and regulations

Who Should Attend

This event is designed for pharmaceutical, biotech and medical device professionals with responsibilities in the following areas:

  • Product Complaints
  • Product Quality
  • QA/QC
  • Product Safety
  • Quality System and Engineering
  • Patient Safety
  • Medical Affairs
  • Consumer Affairs
  • Call Centers/Customer Service
  • Sr. Product Surveillance Specialist
  • Director Clinical Operations
  • Director, Quality Compliance, and Audit
  • Postmarketing Surveillance
  • Quality Specialist, Complaints Handling
  • Associate Director, Quality Compliance

About Product Complaints Forum 2018

PRODUCT COMPLAINTS FORUM, PHILADELPHIA, MARCH 26-27, 2018

Life science companies receive thousands of product complaints each year, which can lead to recalls. With an effective complaint management mechanism, life science organizations have a better chance to ward off inspections when using the appropriate guidelines and regulations. This year’s event will focus on current trends, combination products, and strategies to reduce product complaints and inspections.

ExL Events’ 2nd Product Complaints Forum will provide insight into how to improve the management of product complaints and potential recalls. This program will feature case studies, panel sessions, and two tracks designed to deliver information for pharmaceutical, biotechnology, and medical device professionals involved in all stages of handling product complaints and potential recalls.

Top Five Reasons to Attend

  • Understand how to properly prepare for an FDA inspection
  • Discuss and differentiate best practices in both medical device and pharmaceutical complaints
  • Navigate the intricacies of the product complaint and recall regulatory landscape
  • Improve your complaint and recall management to ensure safety in your products
  • Review Combination Products, the impact of FDA rulings and regulations

Who Should Attend

This event is designed for pharmaceutical, biotech and medical device professionals with responsibilities in the following areas:

  • Product Complaints
  • Product Quality
  • QA/QC
  • Product Safety
  • Product Recalls
  • Quality Systems and Engineering
  • Patient Safety
  • Medical/Consumer/Regulatory/Clinical Affairs
  • Call Centers/Customer Service
  • Compliance
  • CMO Management
  • Business Support Coordination
  • Product Surveillance
  • Clinical Operations
  • Quality Compliance and Audits
  • Postmarketing Surveillance
  • Complaint Handling
  • Quality Compliance
  • QA and Supply Integration
  • Global Device Coordination

About Product Complaints Forum 2017

Product Complaints Forum, March 27-28, 2017:

What is this event?

Product Complaints Forum is giving in depth knowledge about improving the management of product complaints and constructing strategies for withstanding potential recalls.

Product Complaints Forum brings together industry experts to discuss best practices for handling all types of product complaints in accordance to FDA requirements.

Where is this event located?

This event will take place at Sheraton Philadelphia University City Hotel, 3549 Chestnut St Philadelphia, Pennsylvania, USA.

Who should attend this event?

This event is designed for pharmaceutical, biotech and medical device professionals, Drug Safety and Complaint Software Companies, Consulting Firms, Law Firms and Inbound Call Centers.

What are some highlights of this event?

The knowledge that you will gain in this event will surely help to pay immediate dividends, increasing the quality, efficiency and effectiveness of your current product complaint processes.

Event Highlights:

  • Post market Surveillance Regulatory Requirements
  • Audit Preparation: What to Expect When Managing Incoming Product Complaints
  • Ways to Improve Customer Complaint Investigations
  • An Overview of the Good Practice Guide on Medication Errors
  • Manage and Investigate Issues and Implement Fixes in a Recall
  • Grasp the Importance of Medical Device Data Systems

Speakers:

  • Mike Van Ryn
  • Lawrence Perruzza
  • Jackie Grissinger
  • Ravi Kalyanaraman

Why should I attend this event?

After participating you will,

  • Gain a better understanding of complaints and recalls landscape from conception to conclusion.
  • Discuss and differentiate best practices in both medical device and pharmaceutical complaints.

 

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