HUMAN PERFORMANCE IMPROVEMENT FOR LEADERS, PHOENIX, FEBRUARY 12-13, 2019
The “Overview of Human Performance Improvement for Everyone” course explores the principles of HPI, how and why people deviate and events happen in systems, and key concepts of event learning. The course will begin with an interactive dynamic learning activity (DLA) that will require participants to apply HPI’s error-reduction tools to succeed. The DLA will also illustrate the complex interactions between organizational systems, error precursors, and individual choices to yield unwanted events, which will set the stage for a new approach to event learning.
Participants will then learn the basics of two new event-learning processes proven to generate engagement, process improvement, and real accountability: (1) The Learning Team process pioneered by Dr. Todd Conklin at Los Alamos National Labs, and (2) the Latent Cause Analysis process developed by Bob Nelms with the Failsafe Network. Participants will then simulate a Learning Team based on a case study of an actual event in the power generation industry.
When something goes wrong, people expect accountability, fairness, and justice.
Unfortunately, in the aftermath of events, most organizations struggle with achieving all of these expectations. To aid in this significant challenge, participants will review and apply two different decision-making tools designed to aid leaders in selecting a just response to the behaviors leading to events.
This course will also review the principles and basic skills associated with the Enhanced Cognitive Interview process, and participants will practice these skills in multiple interview simulations. Participants will also explore how to develop effective action items in response to the types of conditions leading to an event and learn the most common mistakes made in developing action items.
This course enables the participants to reduce events caused by human and system error by: