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Annual Health Plan Consumer Experience and Retention Summit 2018

Thu, September 13 - Fri, September 14, 2018 Boston, Massachusetts
Boston Marriott Copley Place 110 Huntington Ave Boston, Massachusetts 02116 United States +1 617-236-5800

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About Annual Health Plan Consumer Experience and Retention Summit 2018

ANNUAL HEALTH PLAN CONSUMER EXPERIENCE AND RETENTION SUMMIT, BOSTON, SEPTEMBER 13-14, 2018

The 10th Annual Health Plan Consumer Experience and Retention Summit brings together marketing, sales, and consumer engagement executives from health plans across the country to discuss the best practices, concepts, and tactics that will improve their members’ experience and strengthen member retention rates. Key topics of discussion will include engaging various populations and markets, best practices in analytics and technological strategy, navigating payer competition and clinical partnerships, streamlining and leveraging messaging, and building stronger brands. In a changing market where differentiation and member perception of value drives market share, it is more and more important to prioritize your consumer experience and retention strategy.

Who Should Attend

From Health Insurance Carriers and Payers:

  • Chief Marketing Officer
  • Chief Consumer Officer
  • Chief Engagement Officer
  • Chief Innovation Officer
  • Chief Digital Officer
  • Vice Presidents and Directors of:
    • Digital Strategy
    • Member Services
    • Customer Relations
    • Retention
    • Marketing, Market Development
    • Branding (new)
    • Market Analysis
    • Consumer/Customer Experience /Engagement
    • Direct-to-Consumer
    • Sales

 

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