ANNUAL CCW CONFERENCE & EXPO, LAS VEGAS, JUNE 18-22, 2018
Started in 1999 as Call Center Week, CCW is the world’s largest customer contact event series. With the balance of conference and expo, CCW is the place where customer care, CX, and contact center leaders come together. In 2018 we’re introducing our new look as Customer Contact Week.
Call Center Week was a harebrained idea created to provide 80+ call center managers with an annual event to discuss best practices in agent training, emerging call center technology, performance metrics, quality assurance, cost reduction and other critical customer service priorities.
Fast forward almost 20 years. While at first glance it may seem as if we are still looking at similar priorities, so much has changed in our industry….and as a result so have we!
CCW now serves more than 3,000 attendees annually!
CCW is brought to you by the Customer Management Practice - the Analyst, Advisor, and Industry Network for all things Customer Management. Customer Contact Week (CCW) will continue to be the place where customer care, CX, and contact center leaders come together….only now with a new look, more inspiring speakers, more educational content, more community-oriented networking, and the same unforgettable experiences!